1. Order Processing

Most orders are prepared for shipment within 1–3 business days after payment authorization. Business days generally exclude weekends and public holidays. Processing may take longer during product launches, seasonal demand, address verification, inventory checks, or exceptional events.

Processing time is separate from carrier transit time. An order confirmation does not mean that the parcel has shipped.

2. Estimated Delivery Time

These are estimates rather than guarantees. Remote areas, customs review, weather, carrier disruptions, public holidays, and peak shopping periods may extend delivery.

3. Shipping Charges

Available shipping methods and charges are shown at checkout before the order is submitted. Rates may depend on destination, parcel weight, order value, and promotional eligibility. Any free-shipping promotion applies only under the terms displayed at the time of purchase.

4. Address Accuracy

Customers are responsible for providing a complete and accurate recipient name, street address, unit or apartment number, city, state or province, postal code, country, telephone number, and email address.

Contact service@readavelle.com immediately if an address correction is needed. We will attempt to update the order before fulfillment, but a change cannot be guaranteed after processing or dispatch. Additional shipping charges may apply when a parcel is returned or redirected because of an incorrect or incomplete address.

5. Tracking

When tracking is available, details are sent after dispatch. It may take 2–5 business days for the first carrier scan to appear. During international transit, tracking may pause between export and import scans.

A tracking status such as “label created” or “information received” can mean that shipment data has been transmitted while the parcel awaits the next carrier scan.

6. Split Shipments

An order may be divided into multiple parcels due to product availability, packaging requirements, or fulfillment locations. Separate parcels may have different tracking numbers and delivery dates. The customer is not charged an additional shipping fee solely because readavelle™ divides an order.

7. Customs, Duties, and Import Charges

International shipments may be inspected or assessed by destination-country authorities. Unless checkout expressly states that duties are included, the recipient is responsible for import duties, value-added tax, brokerage, customs clearance, or local handling charges.

Customs delays and charges are controlled by local authorities. Refusal to pay a lawful import charge may cause the parcel to be returned or abandoned. Original shipping charges and unrecoverable carrier or customs costs may be deducted from any refund permitted by law.

8. Delayed, Lost, or Stalled Shipments

If tracking has not updated for an extended period or the estimated delivery window has passed, contact customer support with the order number. We may ask the carrier or logistics partner to investigate. Investigation time varies and a replacement or refund is not issued until the facts can reasonably be confirmed, except where local law requires otherwise.

Carrier delays caused by weather, transportation disruption, customs, labor action, emergency conditions, or other events outside reasonable control do not automatically indicate that a parcel is lost.

9. Delivered but Not Found

If tracking shows delivery but the parcel cannot be located, check the delivery area, household members, neighbors, reception desk, mailroom, parcel locker, and any carrier notice. Contact the carrier promptly and notify readavelle™. We will review available delivery information, but we cannot guarantee reimbursement for theft or loss after confirmed delivery to the address provided.

10. Damaged Packages or Incorrect Items

Keep the product, all packaging, and the shipping label. Contact service@readavelle.com promptly with clear photographs and the order number. This documentation helps us determine whether replacement, refund, parts assistance, or another solution is appropriate.