Contact Us
Contact information and guidance for product questions, order assistance, delivery concerns, returns, and general support.
How to Reach Us
For the clearest and fastest assistance, contact the readavelle™ customer support team by email and include the information relevant to your request.
| Contact Method | Details |
|---|---|
| service@readavelle.com | |
| Telephone | +86 184 6842 8931 |
| Website | readavelle.com |
| Company | Guizhou Yanqing Trading Co., Ltd. |
All contact details on this page are plain text and contain no clickable links.
Information to Include
Order questions
- Full name used for the order.
- Order number.
- Email address used at checkout.
- A clear description of the question or requested correction.
Damaged, incorrect, or incomplete orders
- Order number and product name.
- Photographs of the item, shipping package, shipping label, and the affected area.
- A description of what arrived and what was expected.
Product questions
- Exact product name.
- The intended use or placement area.
- Any relevant size, material, or compatibility question.
Response Times
We aim to respond to customer service messages within 1–3 business days. Messages received on weekends, public holidays, or during unusually busy sales periods may require additional time. Sending repeated messages about the same issue may separate the conversation and delay review.
Customer service can help with ordinary store and order matters. It cannot provide medical, ergonomic, legal, or professional advice about how a product should be used for a specific health condition.
Order Changes and Cancellations
Contact us as soon as possible if an order contains an incorrect product, quantity, or shipping address. We will attempt to help before fulfillment begins, but changes and cancellations are not guaranteed once an order has entered processing, packing, or shipment.
If a parcel has already shipped to the address submitted at checkout, the customer may need to work with the carrier or follow the applicable return process after delivery.
Business Correspondence Address
Unit 113, Basement Level -1, Cluster A4, Financial Center Phase II Residential Project, Jinzhu East Road, Changling Subdistrict, Guanshanhu District, Guiyang City, Guizhou Province.