1. Return Request Period

Customers may request a return for an eligible product within 30 calendar days after confirmed delivery. A request submitted after this period may be declined unless applicable law requires a longer remedy.

Contact service@readavelle.com before sending any item. The support team will review eligibility and provide return instructions when approved.

2. Return Eligibility

To qualify for a standard return, the product should:

• Be unused, unwashed, unaltered, and in resalable condition.
• Include original components, accessories, instructions, tags, and packaging where supplied.
• Be free from stains, odors, pet hair, cosmetic residue, damage, or signs of prolonged household use.
• Be accompanied by valid proof of purchase from readavelle.com.
• Be returned according to the written instructions provided by customer support.

Reasonable inspection needed to confirm size, color, or basic construction may be permitted, but use beyond inspection can affect eligibility.

3. Items That May Not Be Returnable

• Products returned outside the applicable request period.
• Items showing use, washing, alteration, contamination, misuse, accidental damage, or missing parts.
• Personalized, custom-made, or clearly marked final-sale products.
• Gift cards or other non-returnable digital value products, where offered.
• Items subject to hygiene restrictions after sealed packaging has been opened, when clearly identified before purchase.
• Products not purchased directly from readavelle.com.

Mandatory consumer rights continue to apply where local law does not allow an exclusion.

4. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect the shipment soon after delivery. If a product arrives damaged, appears defective, is incorrect, or is missing a component, contact us promptly and provide:

• Order number and product name.
• Clear photographs of the complete product and affected area.
• Photographs of the external package, internal packaging, and shipping label.
• A concise description of the problem.

Keep the item and packaging while the claim is reviewed. Depending on the circumstances, we may provide troubleshooting, a replacement component, replacement product, partial refund, full refund, or return instructions.

5. Return Authorization and Address

Approved returns must be sent to the return destination supplied by customer support. The destination may differ from the company correspondence address or the parcel's original dispatch address.

6. Return Shipping Costs

For a change-of-mind return, size preference, color preference, duplicate purchase, or other reason unrelated to a confirmed seller error, the customer is generally responsible for return shipping.

If readavelle™ confirms that the delivered item was incorrect, materially defective, or damaged before delivery, we will provide the applicable remedy and instructions, including reasonable return shipping arrangements where required.

Use a trackable service and retain the receipt. We are not responsible for a customer return lost before reaching the approved destination.

7. Inspection and Refunds

After an approved return is delivered, it is inspected to confirm identity, condition, completeness, and compliance with the authorization. Inspection generally takes 3–7 business days.

If approved, the refund is issued to the original payment method. Shipping charges are not normally refunded for change-of-mind returns. Deductions may apply for missing components, diminished condition, or costs permitted by law and disclosed during review.

After issuance, banks and payment providers commonly require an additional 5–10 business days to post the refund. readavelle™ cannot control the provider's posting time.

8. Exchanges

Direct exchanges may not be available for every product or destination. When an exchange cannot be processed, the customer may return an eligible item and place a new order. Replacement of a confirmed damaged or incorrect item is handled separately from a preference-based exchange.

9. Cancellations and Refused Delivery

Cancellation requests should be submitted promptly. Cancellation cannot be guaranteed once fulfillment or shipment begins. Refusing delivery does not automatically create an approved return. Return freight, customs costs, or carrier charges caused by refusal may be deducted where legally permitted.

10. Consumer Rights

This policy does not limit non-waivable rights under applicable consumer law. If local law provides a mandatory cancellation, conformity, warranty, or refund right, the legally required protection applies.