Products and Use

What does readavelle™ sell?

readavelle™ offers reading and home leisure accessories such as book stands, book sleeves, bedside organizers, lap desks, reading cushions, footrest cushions, blanket baskets, journal trays, and related home comfort items.

Are the products suitable for children?

Unless a product page specifically states that an item is intended for children, products should be treated as general household accessories for adult use. Children should be supervised around products with hinges, rigid edges, straps, removable parts, or elevated support surfaces.

Will product colors look exactly like my screen?

Screen settings, lighting, photography, and production batches can affect appearance. The delivered product may show small differences in shade, grain, texture, or stitching while remaining consistent with its stated design.

How do I choose the correct product?

Review the dimensions, materials, intended use, care instructions, and limitations on the product page. Measure the placement area before ordering. Contact service@readavelle.com if you need clarification.

Orders and Payment

How will I know my order was received?

After a successful checkout, an order confirmation is normally sent to the email address provided. Check spam or promotional folders if it is not visible. Contact support with your name and checkout email if confirmation is still missing.

Can I modify or cancel an order?

Contact us promptly. We will attempt to assist before fulfillment starts, but changes cannot be guaranteed after processing or shipment.

Why was my payment declined?

Declines may result from bank security checks, billing information mismatch, insufficient funds, transaction limits, or unsupported payment methods. readavelle™ does not receive the full reason for every decline. Contact the payment provider or try another method displayed at checkout.

What currency will I be charged in?

The store displays the applicable currency based on the storefront and checkout settings. Your card issuer may apply conversion fees or foreign transaction charges.

Shipping and Delivery

How long does order processing take?

Most orders are prepared within 1–3 business days. Weekends, public holidays, address checks, high-volume periods, and product availability may extend processing.

When will I receive tracking?

Tracking information is normally sent after the parcel is transferred to the shipping carrier. Tracking events can take 2–5 business days to appear after dispatch.

Can delivery dates be guaranteed?

No. Delivery estimates are provided in good faith, but carrier delays, customs reviews, severe weather, peak demand, and remote destinations can affect timing.

Will items arrive together?

Orders may be divided into separate shipments for availability or logistics reasons. Separate parcels can receive different tracking numbers and arrive on different dates.

Who pays customs duties and import taxes?

Unless checkout expressly states otherwise, the recipient is responsible for import duties, taxes, brokerage charges, or local handling fees assessed by the destination country.

Returns and Product Issues

What is the return period?

Eligible return requests should be submitted within 30 calendar days after confirmed delivery. Products must meet the conditions in the Return & Refund Policy.

What if my item arrives damaged or incorrect?

Contact service@readavelle.com promptly with the order number and clear photographs of the item, package, shipping label, and affected area. Keep all packaging while the claim is reviewed.

When will a refund appear?

After an approved return is received and inspected, the refund is issued to the original payment method. The bank or payment provider may require an additional 5–10 business days to post the funds.

Care and Support

How should I clean my product?

Follow the product-specific care instructions. As a general rule, use a dry or slightly damp soft cloth for rigid surfaces, avoid abrasive cleaners, and allow textile products to dry fully before storage. Do not immerse products unless the product page specifically permits it.

Do your products provide medical or posture treatment?

No. Reading cushions, supports, trays, and related products are household comfort accessories. They are not medical devices and are not intended to diagnose, treat, cure, or prevent a medical condition.